Quality is an integral part of ARTHROSIS’ corporate business principles. Having a strong sense of responsibility, we are committed to consistently and continuously provide products and services of high standard quality. Our employees’ daily efforts contribute to the support and effective operation of a Quality and Environmental Management System (QEMS) established and maintained according to ISO 9001, ISO 13485 and ISO 14001 European standards.
- Our Quality and Environmental Policy focuses on:
Meeting our customers’ requirements by the provided products and specialized services (training, scientific support, researching), using pioneering methods for our product sales and marketing, always complying with the applicable laws and regulations.
The Managing Director is responsible for the proper implementation and constant monitoring of the QEMS, as well as for ensuring the availability of resources. Quality and Environmental Affairs Manager is authorized to apply and enhance the QEMS, so as to comply with the applicable Standards and Specifications.
The quality and environmental objectives of ARTHROSIS are :
- To increase sales through the quality and reliability of the products provided
- To increase customer satisfaction rate
- To avoid Non Conformities
- To avoid and prevent customer complaints
- To achieve energy and natural resources savings
- To prevent further environmental pollution during our daily operational activities
Our company’s vision is the dynamic development and establishment of ARTHROSIS in the medical device market, focusing on our customer’s and employees’ satisfaction and safety, as well as on the wider society, affected by ARTHROSIS operational proceedings.
ARTHROSIS, is fully committed to ensure the availability of resources with regards to the development, maintenance and effectiveness of the implemented QEMS, by:
- Selecting competent personnel, specialized to perform activities that may affect the quality of the provided products and/or services, and ensuring that the personnel is fully aware of the significance of their activities and the way they contribute to the achievement of the quality and environmental objectives.
- Providing constant training on Quality and Environmental issues, so as to achieve and maintain personnel’s competence for performing daily work activities
- Evaluating the effectiveness of ARTHROSIS operational procedures and the applicable QEMS
- Complying with the applicable National and European Laws and Regulations on quality and environmental issues.
- Providing the right infrastructure with regards to buildings, workspaces, equipment (hardware and software), as well as supporting services (such as transport and communication), so as to constantly achieve product compliance with the applicable laws and regulations.
- Preventing further environmental pollution and taking all relevant aspects into account, in order to reduce energy and save natural resources.